KENNETH GRAHAM
VODAFONE PROCUREMENT & CONNECTIVITY
One of the key benefits of this integration has been the improved alignment of skills and resources within Vodafone . By bringing together procurement , roaming and voice services under a single function , the company is able to maximise the potential of its people . “ We now have the procurement operations team and the roaming and voice operations team all part of one function , which means we can better leverage that talent and that experience for overall benefit ,” explains Kenneth .
This consolidation has allowed it to offer a more cohesive approach to customer service and provide customers with a unified solution . “ Today we ’ ve got one joined-up unit that can better serve our customers , have one conversation and deliver a more streamlined service capability ,” he adds .
Enhancing customer focus A major outcome of the integration has been a sharpened focus on customer satisfaction . Kenneth describes seeing strong results from this change , not only in internal efficiencies but also in how it interacts with its customers .
“ What they ’ re seeing now is a Vodafone Procurement & Connectivity business which is even more customerfocused . We supported our Vodafone colleagues and now provide services to telco customers . By bringing everything together , we ’ re enhancing how we support our customers ,” he says .
Richard agrees , describing how this unique joint venture is fundamentally changing the business operating
KENNETH GRAHAM
TITLE : MD WHOLESALE & PRODUCTS
INDUSTRY : PROCUREMENT LOCATION : LUXEMBOURG
Kenneth Graham is the Managing Director of Wholesale & Products and the CEO of Tomorrow Street , a joint-venture between Vodafone and Luxembourg ’ s technology incubator , Technoport . Tomorrow Street partners with innovative young companies and supports them to scale across the globe .
Kenneth has held a number of leadership roles over a 20 + year career in Vodafone covering a wide range of disciplines , including : Technology Strategy , Product Development , Business Planning and Supply Chain Management .
“ Today we ’ ve got one joined-up unit that can better serve our customers , have one conversation , and deliver a more streamlined service capability ”
KENNETH GRAHAM , MD WHOLESALE & PRODUCTS , VODAFONE PROCUREMENT & CONNECTIVITY
22 January 2025