VODAFONE PROCUREMENT & CONNECTIVITY
model and creating new opportunities to delight customers . “ You ’ re used to working in a model where you have centralised technology , centralised procurement , centralised decision making ,” he says . “ Now you ’ re in a role where there are still operating companies and that is the model , but you ’ ve also got customers that don ’ t necessarily want to follow the same technology roadmap or timelines .”
Richard describes this as part of the broader shift to servitization we are seeing across industries , stating that colleagues who can embrace that pivot “ are probably setting themselves up in their career for the rest of their lives .”
This customer-first approach mirrors Vodafone ’ s vision of delivering better services and products while responding to modern customer needs . The team structure means employees , including more than 400FTEs , who were once confined to niche roles now have a wider remit and can share ideas and solutions from different parts of the business .
The Luxembourg connection Vodafone ’ s strong ties to Luxembourg have been central to its strategy , with the country serving as a hub for both its procurement and connectivity operations . Vodafone also has a significant relationship with the Luxembourg government , with Tomorrow Street – a joint venture between Vodafone and Technoport ( Luxembourg Government technology incubator )– playing a key role in attracting and supporting young tech companies .
“ The partnership with the Luxembourg government is extremely important for us ,” explains Kenneth .
“ Tomorrow Street is focused on helping scale innovative technologies into Vodafone while also attracting tech talent and companies to Luxembourg . This is a significant opportunity for us , both in terms of innovation and contributing to the local ecosystem .”
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