the onboarding of Vodafone Italy and Spain as new customers . “ They are customers to be treasured and nurtured , to prove our value ,” says Richard .
“ Because when they see the value that Vodafone Procurement & Connectivity provides , they ’ ll want more of it . We provide them exquisite customer service , but most importantly the knowledge and expertise that underpins greater savings .”
Lessons in transformation : vision & humility Reflecting on Vodafone ’ s procurement transformation , Ninian knows there are plenty of challenges facing organisations wanting to embrace similar journeys .
“ You ’ ve got to get the buy-in from the people you work with and get those individuals excited about the change that ’ s coming ,” he says . Ninian also feels setting a clear vision and alignment across the organisation was critical to Vodafone ’ s success , particularly as they navigated the many hurdles of digital transformation .
One quality is never far from his thoughts through the process , and this is the importance of remaining humble and being able to admit when things could be done differently . “ It ’ s one of the hardest things to do as a line manager … when things aren ’ t going as well as you ’ d like them to go , being able to step back a little bit and say , ‘ Oh , this isn ’ t quite working , let ’ s stop it ’,” he says .
Acknowledging when something is not working and having the discipline to pivot or halt a project is essential in avoiding wasted effort and ensuring continued progress . mobile-magazine . com 33