leadership team are united in continuing a decade and a half of innovation , by never resting on what they have achieved so far , and accepting there is always a new technology or process to embrace or a lesson to learn .
“ We ’ re learning new processes and ways of doing things , which you don ’ t necessarily have to do with internal clients , but you certainly have to do with external customers ,” says Ninian . “ So for us , this is the next part of the transformation journey , transforming how we work , what we say and the processes we use to give a fantastic service to our customers .” mobile-magazine . com 35