125 technology that lets you identify the contents of products with an immersive , 3D experience . Upon that is the capability to build AI and chatbots , or a level of dynamic content that satisfies consumer needs without requiring face to face interaction with a store ’ s employees .”

While no one is able to fully predict the ‘ new normal ’ we face , when it comes to 5G Wilde feels that SAP is well placed in rolling out the technology and working with customers to remain ahead of the curve . “ In the next

36 months you ’ re going to see a watershed moment for 5G ,” he states . “ If I look to 2021-22 , when customers are able to visualise the proof points we have put in place and the potential of edge services , data management and 5G woven together , then I see a strong case for why they should all have it high on their agenda ”

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