CONNECTING TO THE FUTURE
borders to travellers , and the global economy is forced into history ’ s biggest experiment with remote work , it falls to telecommunications providers to ensure that the world remains connected .
“ Over the past five years , we ’ ve seen a big shift from voice to data . During the current COVID-19 pandemic we , along with telco operators all over the world , have seen a massive increase in our broadband business – about a 90 % increase – and haven ’ t had any network throttling . We ’ ve been able to handle this spike because we ’ ve been making the transition to data for a long time ,” explains Boss .
Guam went into lockdown in mid- March . “ In our case , immediately following the first case of COVID-19 being diagnosed in Guam , we switched to a virtual work strategy across our entire company . Our call centre operations , for example , all went virtual within a two-day period . I was pretty proud of the team ’ s ability to do that ,” says Boss . “ Obviously , the ability to stay connected remotely is a service we sell to people , so we were in a good position to move to that very quickly .” In response to the pandemic ’ s effect on the region , DOCOMO PACIFIC has placed its customers first , waiving late fees , providing uncapped data to its customers and donating PPE to front liners in Guam and the CNMI .
CONNECTING TO THE FUTURE
“ It ’ s an incredibly exciting time in the industry for us . We have a lot of really fun things that we ’ re doing ,” enthuses Boss , reflecting on the fact that DOCOMO PACIFIC represents his first experience with the TV and
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