Sunrise provides mobile , TV and landline phone and internet services to consumers and businesses across Switzerland . After merging with UPC in 2020 , the new business needed to integrate both its portfolios into one new proposition , and launch new services .

Integrating two separate technology stacks into one was a big challenge , with Sunrise needing to reduce dependency on legacy systems and streamline operations .

ZIRA ’ s flexible , modular solutions work alongside legacy systems , so Sunrise has been able to fulfil their roadmap effectively .

Lejla Pljevljak-Rašidagić Chief Product Officer at ZIRA .

Sunrise tasked ZIRA with implementing a holistic new Customer Order Management system to pave the way for new digital services , including HFC , XGS PON , and OTT media services .

“ The telecoms industry is changing fast , and it ’ s our job to ensure Sunrise can quickly react to new opportunities and adapt to new requirements .”

ZIRA was able to apply its specialized Customer Order Management solution across both the UPC and Sunrise stacks . Thanks to the solution ’ s open architecture , the ZIRA team managed the deployment from end to end , orchestrating new flows that allowed Sunrise to roll out the services to all consumers within a matter of months .

ZIRA delivers digital BSS solutions that streamline the entire order management process for telecoms companies . Over its 25-year heritage , the company has built a strong reputation as niche player for its unified , modular capabilities , fast implementation , and seamless integration .

Since then , Sunrise has been able to quickly introduce new services like XGS PON and HFC while decommissioning legacy processes , never falling behind the roadmap ’ s tight timeline .

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