SUNRISE
• Move from classic T & M agreements to value based , KPI-driven engagements also opened to value share propositions . “ We can count on extremely solid partnerships with software providers and system integrators ,” says Blengino . “ We work very closely with Infosys , Seavus and Accenture to run our transformation projects on our key platforms . The backbone of our architecture is the Amdocs BSS ( CRM , Billing , and Inventory ). We decided to adopt it as our strategic target as it provides full FMC capabilities , and we serve both B2C and B2B markets with a single stack . CRM10 and Kenan Billing are fully integrated . Network Inventory has been consolidated for the two original companies into the target Cramer platform . Pega omnichannel serves as an orchestrator layer to the various front ends .
“ Nokia played a pivotal role in driving the automation and optimization of Sunrise ’ s B2B operations .
By leveraging Nokia ’ s Open API catalogue-driven fulfilment solution , Sunrise empowered itself to seamlessly integrate and thrive in the expanding digital ecosystem .
“ The order and service management are dealt in an integrated COM / SOM provided by Zira and Nokia , which also hosts the real time charging . Our strategy around the e-commerce platform leverages SAP Hybris to deliver an engaging and omnichannel e-commerce experience for our customers .
“ Furthermore , the availability of a proven accelerator for the Telco market ( TUA ),
“ It is important to understand the technology landscape and how it can drive
business value ”
ANNA MARIA BLENGINO CHIEF INFORMATION OFFICER , SUNRISE