ABHISHEK SHANKAR ’ S TELECOM JOURNEY
EXECUTIVE INSIGHT
ABHISHEK SHANKAR ’ S TELECOM JOURNEY
integration of AI in network management and customer service is enabling more efficient operations and personalised experiences , setting a foundation for future innovations in quantum technology and sustainability .
“ Furthermore , the widespread emergence of Web3 , the digital expectations of Gen Z , and competition from big tech companies are pushing telcos to revisit their strategies . The deployment of 5G and fibre networks through joint ventures and a focus on sustainability underscore the importance of adapting to rapidly changing technological landscapes and consumer expectations . To navigate through these changes successfully , telcos must leverage their core strengths in connectivity and infrastructure while also attracting and retaining talent
Before joining Tech Mahindra , Abhishek served as Senior Vice President – Hi-Tech Industry Lead and Global Head of Enterprise Studio at HCL Technologies . He pioneered this first-of-its-kind studio , delivering endto-end lifecycle services to technology product companies to drive better success and adoption . Additionally , he has led HCL ’ s North American telecom industry vertical , championing software-defined transformations for telecommunications firms .
Abhishek ’ s earlier accomplishments include incubating HCL ’ s North American Life Sciences business , spearheading strategic acquisitions , and steering the company ’ s digital and brand marketing functions .
A strong advocate of continuous learning , Abhishek actively engages with leading academic institutions such as Harvard Business School , Stern School of Business , Imperial College London and Indian Institute of Management ( IIM ) Lucknow , delivering lectures and case studies spanning topics from branding to humantechnology integration .
Abhishek holds a bachelor ’ s degree in Control and Instrumentation and a master ’ s in business administration from the prestigious IIM Lucknow .
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