Personal leadership CEOs who visibly care about everyone in society can play a huge role in encouraging inclusion . Research shows that most CEOs do not want to share their own , lived disability experiences or the experiences of family or friends . Silence on the topic will discourage inclusion , but when CEOs have authentic conversations about disability inclusion , their personal commitment has the ability to inspire their leadership teams to do the same .

Purpose-led Purpose-led organisations embracing inclusion have a clearer and deeper understanding of disabled customers ’ needs as they design solutions that take the challenges of the disabled community into account . Such an approach aims to provide technology and services that are of real value and benefit communities , not developing products just to make a profit without understanding their impact on consumers .

Disability Employment It should be recognised that disabled persons are both employees and consumers . Disability employment serves as a powerful catalyst to expand inclusion of consumers . Although most companies indicate their support for inclusion , only 4 % focus on ensuring that their technology and services cater for the needs of consumers with disabilities . Greater disability employment can change that .

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