assistant , catalogue assistant , and digital operations technician .”
Q . HOW IMPORTANT IS AI TO THE TELCO INDUSTRY OVERALL ? HOW DO YOU SEE THIS EVOLVING FOR THE REST OF 2024 ?
» “ The transformational power of Gen AI has the potential to reshape the telecom industry and resolve some of today ’ s most pressing issues . Over the next 12 months , it ’ s envisioned that telcos will use Gen AI to improve their engagements with customers and partners with
LLM-based assistants taking on more complex tasks and supporting agents to speed up resolutions .
“ It will also play an increasing role in automating areas of business operations , such as catalogue configurations and gathering complex enterprise requirements to create fast service designs for quotation purposes . And then we expect Gen AI to be used in increasingly innovative ways such as automating network planning , installation , configuration , and operations – which has the potential of lowering
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