THE BRIEF
“ We ’ ve become so dependent on our phones for so many aspects of our lives , many users fear that they wouldn ’ t be able to get around a normal life without one ”
� Joe Hollier Founder & CEO , Light
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“ A virtual replica of the built world , made up of billions of digital twins , will fundamentally change how we experience , interact with , and analyse with space around us ”
� James Morris-Manuel EMEA Managing Director , Matterport
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BY THE NUMBERS
22 %
UK Customer Experience Workloads Handled by AI ( 2021 )
Automated customer experiences are here to stay , but are they
actually any good ? Based on data collected by NTT …
49 %
UK Customer Experience Workloads Handled by AI ( 2022 )
XIAOMI CHASES FACEBOOK INTO THE SMART SHADES SPACE Just a week after the Facebook-Ray Bans colab gave us a solid contender for the smart glasses market leader , Xiaomi is unveiling a bold new concept .
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35 %
Customers “ satisfied ” with automated Customer Experiences
EDITOR ' S CHOICE
“ The increase in data consumption appears to be accelerating dramatically with 5G , and MVNOs are at risk of significant profitability erosion ”
� Hamish White Founder & CEO , Mobilise
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THE DEATH OF THE RINGTONE Younger generations are increasingly choosing to keep their devices on silent , something for which we should all be thankful .
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E-WASTE : THE UNCOMFORTABLE COST OF DIGITAL TRANSFORMATION Turns out that more than half of UK IT departments don ’ t adequately recycle their old electronics .
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12 November 2021