THREE IRELAND
Stephen Reidy , CIO of Three Ireland , tells us about the benefits its transformation has enabled for customers , the dawn of 5G and its COVID-19 response
12
T hree Ireland is one of the major players in the Irish telecommunications market , as its CIO , Stephen Reidy , tells us . “ Three was a disruptor 10 years ago . But then , when we acquired O2 in 2014 , it really became the major player that it now is . We provide a number of services , but our vision is really about connecting people and connecting things . It ’ s about being the telco of choice , to be relevant to people ’ s lives and to provide them mobile telephony .” The business has a broader strength in the B2B space . “ We provide a lot of services around managed security , we take on people ’ s call centres , and so there ’ s a lot we offer around the whole mobile space .”
As CIO , Reidy has overseen a comprehensive , wholesale digital transformation . “ We ’ ve recently concluded and delivered a completely new IT stack . A new CRM system , billing , ecommerce , self-serve , order management , rating , integration and a big data platform and storage infrastructure . So pretty much across the company , we ’ ve delivered a lot of new technology and changed a range of systems .”
SEPTEMBER 2020