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interactions with customers , and that journey will continue with the advent of new technologies . With AI , with 5G , there ’ ll be a lot more services that we ’ ll be delivering and servicing , joining the dots and making sure the customer experience is easy to use . Making sure that we provide reliable services to our customers so that they can rely on us to provide them with connectivity - particularly now the ability to work from home .” Reidy ’ s proud of the effects the transformational work his team and its partners have achieved . “ It ’ s been a very rewarding experience , for me personally , for my team , for the company at large , but also very much for our customers . Transformation is not something that you start and finish at a particular time . It ’ s a continuum . And we ’ ve learned in the last few years how to succeed and continue to be agile .”
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