Mobile Magazine September 2021 | Page 30

ASIACELL

Complete

Focus on the Customer

“ We are here to serve Iraq by supporting culture , the arts , sports , and youth development throughout the country ”

CHRA HUSSAIN , CCO , ASIACELL internal efficiency or profit , rather than the customer ’ s needs , are the true driving forces behind these companies ,” she says . “ Asiacell ’ s mindset starts from the premise that everyone in the company is here to serve the customer , from the CEO to the customer service representative to the data analytics professional .”
Asiacell ’ s staff is in a constant state of training and development to keep up with the latest trends in customer service , and the company is heavily focused on leveraging technology to better understand and listen to its customer base . “ Asiacell is making considerable efforts to know and understand its customers by constantly improving our channels for customer feedback . That feedback then goes into the customisation
30 September 2021