ASIACELL
Building for the Future As the decade continues , Asiacell plans to hold onto its position as Iraq ’ s number one telecom carrier , leveraging cutting edge technology , a strong partner ecosystem , and a relentless focus on improving its customer experience . From a customer service point of view , Asiacell is in the process of transforming its touchpoints . “ We have added many new customer service channels , such as kiosks , a WhatsApp channel , and many more still to come ,” explains Hussain . “ We ’ re also developing more digital payment options for our customers .” Going forward , Asiacell is committed to maintaining its status as the best telecommunications company in Iraq . “ We are the country ’ s only nationwide telecom company , and we ’ re very proud of that fact ,” says Hussain , who concludes : “ We take pride in the fact that we are serving our own people , who remain our only priority .”
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