VODAFONE FIJI
Hear
about the ways Vodafone Fiji is enriching Fijian lives
“ WHEN IT COMES TO CONNECTIVITY , WE NO LONGER TREAT IT AS A WANT , BUT AS A BASIC NEED FOR CUSTOMERS NOW – ESPECIALLY IN A DEVELOPING COUNTRY LIKE FIJI , WHERE THERE ARE LOTS OF PEOPLE WHO STILL LIVE IN THESE RURAL OR MARITIME AREAS ”
VIKASH PRASAD CHIEF TECHNOLOGY OFFICER , VODAFONE FIJI
company in Fiji , and our mission is to enrich people ’ s lives .”
Prasad also credits the telco ’ s “ exceptional frontline , customer care teams and business account managers ” with helping it to stay on top of the competition and reach 95 % of the Fijian population . “ Apart from the traditional voice , data and SMS offerings , we offer the best ICT solutions in the region , such as Cloud , SDWAN , and many other innovative solutions that are tailor-made for many of our ICT customers .”
In addition to customer-centricity being a defining element of Vodafone Fiji ’ s success , its recent foray into the FinTech world is opening up new doors .
“ We are also an emerging FinTech company , providing digital services in terms of financial and e-business at a national level ,” says Prasad . “ Being an incumbent , we have to be agile in all our operations , so it ' s all about creating value in our products and services .”
108 September 2023