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creating a customer journey that is simple and intuitive . We must look to re-invest long-term savings from our digitalisation initiatives into customer excellence .”
Q . What can MVNOs do to help bridge the digital divide in both mature and emerging markets ?
» “ As customers continue to be spoilt for choice for digital providers , MVNOs must work harder to propel digital adoption even further . Alongside continuing to capitalise on our value-driven proposition , MVNOs should be using digitalisation to streamline the customer experience , mining the existing processes in place and creating a customer journey that is simple and intuitive . We must look to re-invest longterm savings from our digitalisation in it .
“ One of our fundamental values here at Lyca Mobile is to strive towards providing accessible connectivity for everyone . MVNOs can help bridge the digital divide in both mature and emerging markets . One way we ’ re doing it ? By becoming an MNO ”.
“ Lyca Mobile operates as an MNO in Uganda , as the country ’ s third national operator . Since entering the market in
24 May 2022