perspective , the key areas in that regards are providing the right advice way beyond the basics of the service , delivering end-to-end solutions that go beyond supplying devices to integration and deployment .”
While service is , naturally , a crucial element of that transformation it is , and continues to be , dominated by innovations in relevant technology . Morse points to several key digital trends that are driving change across the sector , including unified communications and collaboration ( UC & C ) services , AI , the growth of voice assisted technology and extended reality ( see box out for more details ). Of course , much has also been made of the potential that lies in the rollout of 5G , particularly with regards to how it may change the way in which businesses and organisations are able to employ innovative technologies to their advantage . “ It will play a vital role in progressing a number of services and solutions like video calls , where low latency will enable realtime , ultra-high definition calls that allow us to better read the emotion on our faces , or speak with a doctor in real-time . It ’ s already enabling surgeons to carry out remote operations worldwide , for example .
“ 5G will also bring innovation and progress to smart cities and the wider world of IoT ,” he continues . “ With its ultra-low latency , faster speeds and new capabilities , it ’ s completely different to anything we ’ ve seen before , giving it the potential to transform the way businesses operate , the way they engage , empower and communicate with their people and how they serve their customers . The greater speed of 5G will let us do everything we do , but faster - it will improve communications
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