TELECOMS
DIGITAL TRANSFORMATION IN TELECOMS : KEY TRENDS
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According to Morse , there are several key trends dominating digital transformation in the industry :
Unified Communications and Collaboration Services ( UC & C ): “ While of key interest to many organisations as the natural progression of voice services I predict that , as a result of COVID-19 , we will see almost full adoption of UC & C solutions as the core business communication services . We will build ‘ remote first , desk second ’ infrastrutures providing far greater flexibility and security and I predict a major transformation and disruption of the current UC marketplace over the next two to five years .
AI : “ Staying with the progress of UC & C , the introduction of AI into these solutions will drive incredible efficiencies , allowing a project or task owner to set task-specific requirements then let AI source the skills required , find the people with those skills , allocate the tasks within the project and track , monitor and chase up the tasks day to day .
“ As a member of a project your diary and day will be set around the task and actions you have in play ; AI will schedule your day accordingly and prioritise the import and time sensitive tasks . As a project lead you will see a dashboard of the progress and inputs , seeing exactly who is inputting what and when , and where things are on track or falling behind . I see this having a positive impact on the gig / freelance economy too .”
Voice : “ As voice assistance technology continues to improve , we will also likely see new services introduced in the consumer space , progressing home voice assistance solutions moving them from voice search assistants into personal assistance , learning more about our behaviours and patterns and making suggestions to support our day-to-day lives . Voice will also play an increasing role as more aspects of our lives are digitised - the need to reduce screen time will be important to our wellbeing and voice is an obvious alternative .”
JULY 2020