Three ’ s ultimate seamless omnichannel customer experience
Three delivers on its promise to make their customers ’ lives easier
In the quest for a full , business-driven digital transformation to support its consumer and enterprise customer base , Three Ireland engaged Amdocs to fully manage the project from end to end .
Powered exclusively by Amdocs DigitalONE Experience360 Layer , the fully-digital , omni-channel customer experience drives personalized , proactive actions for customers , agents and employees in real time , on any channel . The interfaces were created using design-led thinking and a “ build-once-deploy-many ” widget approach .
Three and Amdocs were recently selected as finalists in TM Forum ’ s Excellence Awards in the Customer Experience & Trust category .
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